Family resources

Calls to 1800 numbers are free if you call from a landline telephone.  They are also free for Telstra mobile customers.

13/1300 numbers are charged at local call rates from a landline telephone.  Higher rates apply when calling from a mobile phone.

 

Australia-wide
Helpline Description 24hr service? Contact
1800 RESPECT National sexual assault, family and domestic violence counselling line for anyone who has experienced, or is at risk of, physical or sexual violence. Yes 1800 RESPECT

(1800 737 732)

www.1800respect.org.au

Better Health Channel Provides health and medical information to improve the health and wellbeing of people www.betterhealth.vic.gov.au
GriefLine Provides support to people experiencing loss and grief, at any stage in life No (03) 9935 7400

1300 845 745

Mon-Sun 12pm-3am (AEST)

griefline.org.au/online-counselling-service/

Kids Helpline Provides confidential telephone and online counselling services to young people aged 5-25 years old for any reason Yes 1800 551 800

kidshelpline.com.au

Lifeline Generalist and crisis telephone counselling, information and referral service, provided by trained volunteers who are supported by professionals Yes 13 11 14

www.lifeline.org.au

MensLine Australia Telephone/online support service for men with family and relationship concerns Yes 1300 789 978

mensline.org.au

Men’s Referral Service Confidential telephone service for men by men.  For men who want to stop their violent behaviours. No 130o 766 491

M-F: 8am-9pm

Sat-Sun: 9am-5pm (AEST)

www.ntv.org.au

Mind Australia Carer Helpline Free, confidential information, support and referral for family, carers and friends of people with a mental illness No 1300 554 660

M-F: 9am-5pm (AEST)

www.mindaustralia.org.au

PANDA (Perinatal Anxiety and Depression Australia) Confidential counselling, support, information and referrals to local services for anyone affected by perinatal anxiety and depression No 1300 726 306

M-F: 9am-7:30pm (AEST)

www.panda.org.au

Poisons Information Line Information on what to do when someone has been poisoned Yes 13 11 26
Translating and Interpreting Service (TIS) Immediate telephone interpreting service with an extensive list of languages available Yes 13 14 50

www.tisnational.gov.au

 

 

Victoria
Helpline Description 24hr service? Contact
Child First Entry point into family services for those with concerns about a child or young person No 1300 721 383

M-F: 9am-5pm

http://www.dhs.vic.gov.au/for-individuals/children,-families-and-young-people/family-and-parenting-support/family-services/child-first-child-and-family-information,-referral-and-support-teams

Doncare Doncaster Community Care and Counselling Centre Inc. has provided support to enhance the quality of life of people living in the Manningham and surrounding communities No (03) 9856 1500

M-F: 9am-5pm

inTouch Multicultural Centre Against Family Violence For women and children from culturally and linguistically diverse backgrounds who are victims/survivors of domestic violence. No 1800 755 988 or (03) 9413 6500

M-F: 10am-4pm

intouch.org.au

Parentline Telephone, counselling, advisory and information service for parents and carers with children up to 18 years No 13 22 89

M-F: 8am-12am

www.education.vic.gov.au/parents/services-for-parents/Pages/parentline.aspex

Royal Children’s Hospital Specialist paediatric hospital in Melbourne Yes (03) 9345 5522
SuicideLine People who are suicidal or who are concerned about someone who may be suicidal. Yes 1300 651 251

www.suicideline.org.au

Wire Women’s Support Line Support, information and referrals to women on any issue No 1300 134 130

M-F: 9am-5pm

www.wire.org.au